Frequently Asked Questions

Frequently Asked Questions

We recommend saving as a .PDF. You may also send the file in the following types: jpg, jpeg, tif, tiff, eps, and png.

We prefer that you send .PDF with embedded or outlined fonts. .PDF’s are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

You should always start and finish your designs in CMYK color mode.

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

72 DPI vs 300 DPI

72DPI vs 300DPI

We only accept 300 dpi files and no less.

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.

Please keep all text at least 0.125″ inside the cut-line.

– The bleed for Standard Products is 0.125″.
– The bleed for Booklets and Presentation Folders is 0.25″.

3.5″x2″ Business Card Template

Yes, but if the border is too close to the cutline, it may be cut off-center slightly.

We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

Creative Design Studios requires Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files.  Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.

If you would like your back file to be upside down, please send your artwork as shown below.

If you have a fold-over or greeting card, please send your artwork as shown.

For files not properly set up, Creative Design Studios will use best judgment and will not be responsible for improper rotation.

Any transparency issue can be resolved before saving your file.
What a transparency problem looks like on screen…

After a transparency problem is printed…

To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

From left to right in the above: Shadows, Glows, Transparency.
All of these effects will cause transparency problems.

When sending artwork, do not send extra files, like proofs or samples, because they might get printed. Only send the files you need printed.  We are not responsible for these kinds of files being printed. Unless requested by one of our employees, DO NOT send files that you do not want printed.

Primarily used to intentionally overlap inks for a number of reasons, overprint can cause unexpected results. We suggest that you turn all overprint objects off before submitting your files.

In this case, we compare overprint with no overprint. The colors in the foreground are mixing with the colors from the background. Unexpected results may occur if you have accidentally set certain objects to overprint. Always check logos and other artwork before submitting.

No. We are now specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.

Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.

When creating a Spot UV job, you must include a Spot UV template file along with the regular print file. The Spot UV template file is used to show where the UV coating needs to be applied.

For better quality we recommend creating mask files in vector based programs such as Illustrator or CorelDRAW.

Please only use solid 100% K to indicate where you would like the UV. Do not use shadows, glows or grayscale images. White will indicate no UV.

Remember, if it’s white, you can write!

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

EXAMPLE: C-100 M-70 Y-0 K-0

When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.

EXPORT SETTINGS FOR .PDF FILES

  1. Adobe PDF Preset is set to: Press Quality
  2. Compatibility is set to: Acrobat 4 (PDF 1.3)
  3. Compress Text and Line Art is set to: Off

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.

Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other than K in your grayscale image, there is a chance that the color will vary.

To eliminate all values other than K, use your Channel Mixer (adjustment layer) in Photoshop, then click “Monochrome” and adjust accordingly.

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

We recommend using
C 60 M 40 Y 40 K 100
This will give you a deep, dark, rich black.

*Products that are printed with dye-sublimation (9oz Premium Polyester Banner, Flags, Table Covers, Fabric Tube Displays, etc.)
call for the following color values:
C 100 M 100 Y 100 K 100

Cracking of the edges of a business card sometimes occurs when the card contains high values of ink, as in dark colors.

This usually happens on a small amount of cards in the run. To prevent this, use lighter colors or if you must use dark colors, use as little ink as possible.

Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding.

To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.

When a job is coated with UV then scored and folded the job may begin to crack. During use, the cracks will become bigger and the ink may start to chip off.

Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen.

There are three different ways Pantone colors can affect the way your job prints. The first is by object effects, such as shadows or glows, on top of your Pantone colors. Here is what the effects will look like on screen:

Here is what the effect looks like after printing:

As you can see, when a Pantone color is under these object effects, transparency issues show up during printing. To avoid this, convert all your Pantone colors into CMYK before submitting your order.

The second way Pantone colors can affect your file is when you use transparent images. Here is what a transparent image looks like on screen:

Here is what a transparent image looks like after printing:

You can see the image is no longer transparent on top of the Pantone color. These white areas will show up during printing. To fix this issue, convert all your Pantone colors into CMYK. This must be done before submitting the order.

The last way Pantone colors can affect your order is the color conversion between a Pantone color and CMYK. If you use Pantone colors in a job that will print CMYK, your job might print with undesirable colors.

Here are some examples of what the Pantone color looks like in the Pantone color book and what the CMYK print will look like:

If you send in a job with Pantone colors, the CMYK conversion will change the Pantone color. Before sending your order, make sure all Pantone colors have been converted to CMYK.

Our Certified Templates are a great tool to create artwork that can be printed faster, easier, and more accurately. If you are using Illustrator, you can use our specialized EPS templates. If you are using something other then Illustrator, download the JPG version.

Here is what each of the lines mean inside the template:

Here is what an 8.5×11 brochure template looks like:

These templates will help you identify where the cut line, bleed line, and safety line, are located along with other information so you can design your art correctly.

Some of our templates are labeled as OUT and IN. This means that there is some folding involved with the template. OUT means the FRONT of the job and IN means the BACK. During the upload part of your order, remember that OUT is the FRONT and IN is the BACK.

Here is an example of the fold-over business card template:

As you can see, OUT is the FRONT of the job and after folding, will be facing outward. You can also see the rotation of the job. The front must be positioned upside down so it can fold correctly.

Remember, do not move or change any part of the template when using them.

ESR quantities start from 25-250 and are printed on brand new, high tech digital equipment. These products are available at all of Creative Design Studios’ fulfillment locations nationwide, for your convenience.

Our brand new Digital color presses are in a different class. The print quality of digital prints exceed professional standards. Here are a few facts about Digital Color Printing:

  • Tests show digital quality matches offset.
  • Digital printing offers larger color gamut.
  • Print buyers find digital quality interchangeable with offset quality.
  • Today, many showcase applications are printed digitally.
  • Digital printing is more affordable for short runs, due to very low set up cost.

*disclaimer: Occasionally, quantities of up to 5000 and more might be printed using digital color technology in order to meet turnaround deadlines

When designing plastic cards, it is important to keep in mind that the frosted and clear plastic cards are transparent. Also, all plastic cards come with round corners at no extra charge!

CMYKlear cards are completely transparent. Frosted cards are semi-transparent and cannot be seen through easily. Opaque white plastic cards are solid white and not transparent at all. Keep this in mind when designing your plastic cards, it will affect how your design will print.

  • Printing on Clear and Frosted Plastic Cards will come out slightly lighter than average compared to other stocks. This is due to the plastic itself and is not a production issue.
  • When setting up a rich black value, please make sure to use C 60 M 40 Y 40 K 100 values. Do not use all 100 since it will cause problems and will not print any darker on plastic.
    Since there is no white ink in CMYK, it is important to keep in mind that the frosted and clear plastic cards are transparent. Clear cards and frosted cards white area show up with no ink on the printed piece. Also, keep in mind that all colors that are printed on clear cards or frosted cards will be transparent as well.

With clear plastic cards, there might be a small percentage that may have light scratches. This issue originates from the manufacturer and is due to the material and handling. To help compensate for this, we run overs of the clear plastic cards to help meet the required quantity.

Clear plastic cards will come with a thin protective layer on one side that can be peeled off. This is to prevent the cards from scratching during packaging and shipping.

We can only use one type of foil per order, so for example, you can not order a Foil Worx job with Gold foil on the front and Silver foil on the back. Foil job files are set up just like our Spot UV job files. You must provide a separate Foil mask file: black in the areas you want the foil and white in the areas you do not want the foil. All black areas should be solid 100% K with no other added colors. If you order a Foil Worx job with Spot UV, you’ll need to provide separate mask files for the Foil (foil mask) and UV (spot uv mask), in which case you may be required to provide up to 6 files.

Please keep in mind, however, that the Foil and UV coating can’t overlap, both should be at least 1/16″ apart to avoid foil peeling off. Also, avoid using small / fine text or lines for foil objects. For best results, please make sure that foil coverage is less than 50% of the entire print side. Also, be aware that there may be up to a 1/16″ shift on the placement of the foil. Keep this in mind if you are trying to align foil with other printed artwork on the card.

For better quality we recommend creating mask files in vector based programs such as Illustrator or CorelDRAW.

We offer 1/4″ and 1/8″ radius round corners to all of our customers.

With Akuafoil, you can turn a wide range of CMYK colors into multi-colored foils. Akuafoil uses a special processed foil system that is applied under a 4/c process to create an array of foil colors. It’s simple, affordable, and makes your prints stand out from the crowd.

For an Akuafoil job, you must include an Akuafoil mask file along with your CMYK file. The mask file indicates where the Akuafoil will be applied. The file setup is the same as Spot UV. Use 100% K where Akuafoil needs to be applied and white where the Akuafoil is not applied.

When uploading, please remember to upload separate files.

Here are some more things to keep in mind when creating your Akuafoil artwork:

Make sure the mask and CMYK print file are aligned. They should match exactly in size and position.

  • Akuafoil works best on lighter colors. The darker the CMYK color, the less vibrant the Akuafoil effect.
  • Do not use very thin or small text and artwork with Akuafoil. Use San Serif fonts above 12 point for best results.
  • If you have Akuafoil applied to a white area, it will have a plain silver Akuafoil look.
  • For better quality we recommend creating mask files in vector based programs such as Illustrator or CorelDRAW.

If you would like plain silver Akuafoil to print, make sure to have at least 15% K in the CMYK print file area in order to obtain the highest quality silver Akuafoil effect.

When creating knockouts in the Akuafoil mask or in the CMYK print file, please be aware that there might be a “Halo” of white around the knockout area. To prevent this, grow/stroke the Akuafoil area in the mask by 1 point. This will allow the Akuafoil to bleed into the CMYK area, reducing the white “Halo” effect. You can also fill in the knockout with a color to reduce the effect further.

Booklets are a little more complex to design. Also, if you have artwork you created from another company, it might not meet Creative Design Studios rules.

Here are rules to follow when creating your Booklets:

  • Page counts start on the cover as page 1, inside cover as page 2 and so on.
  • Total bleed is .25” and total Safety is .5”. For example, an 8.5×11 booklet with bleed should be 8.75×11.25 total. This allows us to set up your crossovers properly.
  • Only single pages will be accepted. NO readers OR printers spreads.
  • We prefer a multipage PDF but single page files are also ok.

Our page counts for booklets start on the cover as page 1, inside cover as page 2 and so on.  Crossovers are common in booklets and require extra attention. A Crossover is an image, text or other graphic element that goes from one page to another.

Below you can see a good example of how to create crossovers:

Designers must pay close attention to the crossover design and make sure it is as seamless as possible on the finished piece. Also, do not use text or thin lines as crossovers. Big pictures work best.

Note: Due to the nature of saddle stitch binding, crossovers may not line up 100% on the final booklet.

Artwork done in Indesign or other layout software as spreads or facing pages must be saved out as single page pdfs. When creating your design, keep this in mind especially when doing crossovers. The easiest way is to create the bleed when creating your document.

When creating your document with Indesign, make your page size the cut size and your margin size .25” for safety for a .5” total:

Then, click the More Options button on the right. It will reveal Bleed and Slug settings below. Enter .125” as the bleed for a total of .25”:

Your Indesign document is now ready for proper booklet layout. You should see proper bleed and safety guidelines:

When you’re ready to export your booklet as PDF, make sure to Use Document Bleed Settings in the Marks and Bleeds menu:

Additional proofing may be needed/available prior to fulfillment.

Bundling offers the convenience of sorting print orders into predetermined quantities for ease of use by you, your customers or for EDDM purposes. Orders will be bundled in quantities of either 50 or 100 pieces and they will be banded in accordance with USPS EDDM banding requirements.

Please Note:

  • Processing time for bundling your product may not be included in the turnaround time that you select when placing your order.
  • Please add 1 to 2 days to your turnaround time for this service.
  • The type of band we use may vary per facility subject to availability (Paper band shown below).
  • The maximum quantity offered for bundling is 25,000 pieces.

Paper band shown below.

Perfect Binding gives your booklets a more finished, refined look. With this binding method, the pages and cover are glued together at the spine with a strong, yet flexible, thermal glue.

Templates are available for both the cover and inside pages of the Perfect Bound Booklets.

Please note: Unlike our regular Booklets, the page count specified in the product name does not include the cover. E.g. “8.5 x 11, 52-Pages” will require you to upload 48 inside pages + 4-page cover file (which is always 4:0).

We recommend you do not specifically design on the spine. Backgrounds or images that wrap around the book are preferred. Creating designs with text, borders or colors that are centered only on the spine may cause it to look uneven during the binding process.

Templates are available for the covers of the Perfect Bound Catalogs and relate to the number of inside pages. The normal 8.5×11 and 8.5×5.5 flat, Flyer templates can be used for all the inside pages. Download templates COMING SOON.

Perfect for outdoor use, our Creative Design Studios Bumper Stickers are printed on 4mil premium white flexible vinyl film and coated with acrylic adhesive that’s laminated to a 90# layflat liner. The film is designed to accept a variety of solvent based and curable inks. The liner offers excellent product layflat, adhering easily to most bumpers and enabling them to withstand a variety of environmental conditions. So go ahead and hit the streets with your brand, full speed ahead!

Yes, Creative Design Studios Bumper Stickers are intended for use on car bumpers and are resistant to even the harshest weather conditions. Outdoor application will not result in product damage.

Unlike our Low Tac Wall Graphics, Creative Design Studios Bumper Stickers use a strong permanent adhesive. We do not recommend removing them once they’ve been applied.

QUANTITY / PAPER
Our estimate quantities are limited to those available under the standard product category. We will be unable to accommodate any in-between quantities.  Our paper stocks are limited to those available under the standard product category. Custom stocks are not available.

SIZE SPECS
14pt, 14pt Uncoated, 16pt and 100lb Gloss Cover: 1.5×3.5 up to 27×39
100lb Gloss Book: 3×4 up to 27×39
Magnets: 2×3 up to 21×17
Sticker: 2×3 up to 22×28
EndurACE: 2×3 up to 28×20

COATING / COLOR TYPE OPTIONS
UV Coating: Available on 14pt, 16pt, Stickers, Magnets and 100lb gloss book
Spot UV Coating: Available on 14pt, 16pt, 100lb gloss book
AQ Coating: Available on 100lb gloss book, 100lb gloss cover
Spot AQ Coating: Available on 100lb gloss book, 100lb gloss cover

BOOKLETS
Sizes Available: 4×6 up to 12×12
Maximum page count for self cover booklets on 100lb gloss cover is 12 pages
Self cover booklets are available on 70lb Premium uncoated, 100lb gloss book, 100lb gloss cover
No option available for self covers on 14pt & 16pt card stock
Please specify the cover stock choice and the page count in the additional note section of the estimate request page.
No Perforation, Die Cut or Business Card slits on Booklets.

FINISHING
No collating without Saddle Stitching
No Inserting available
Only Saddle Stitching is available

ENVELOPE SIZES
Envelopes are available on 70lb premium uncoated and 70lb linen
Finish size 9.5×4.125 (#10) Flat size 16.5×9.5
Finish size 9×12 Flat size 15×19.75
Finish size 10×13 Flat size 16×20.75
Finish size 5.25×7.25 Flat size 9.5×11.25

BINDERY
No Bindery / Die Cutting on any sticker
Standard round corners are die-cut with a radius of 0.25
All custom die cuts will require a die strike; Custom die charges will be applied

What is the difference between Digital Envelopes and Offset Envelopes?
Digital Envelopes are pre-converted and printed on high tech digital equipment.
Offset Envelopes are printed on offset gang runs, then die cut and converted to envelopes.
Both are printed on 70LB Premium Opaque stock.

How do I set up an Offset envelope?
1/16” overbleed and color wrap onto the back of the envelope is required to allow for movement throughout the bindery process.
Artwork with bleed on face or print on any flaps must be placed on Creative Design Studios certified envelope templates.
Solid, full color envelopes are recommended (to eliminate overbleed).
Intentional extension of flap color onto envelope face is recommended.
Gradients are recommended for smoother color transitions.
Click Here to view ​important envelope artwork guidelines.

How do I set up a Digital Envelope?
The bleed required is 0.125″ (0.0625″ on each side).
Text and images should be at least 0.25″ from the edge.
Artwork with more than 40% ink coverage must be submitted as an offset product.
Full color backgrounds should be avoided.
Use a white backgrounds with low ink coverage (e.g. logo and text only).
Avoid or limit use of transparencies and gradients.For window envelopes, the window area must be free of ink.
For Digital Envelopes:

    • 4/0 = Full Color Front
    • 4/4 = Full Color Front and Full Color on Back Flaps
    • 0/4 = Full Color on Back flaps

Can I print on the back flaps of Digital Envelopes?
Yes. To get print on the back flaps only, choose 0/4. For print on the front and the back flaps, choose 4/4. Keep in mind, artwork with more than 40% ink coverage must be submitted as an offset product.

    • 4/0 = Full Color Front
    • 4/4 = Full Color Front and Full Color on Back Flaps
    • 0/4 = Full Color on Back flaps

How do I setup a Digital Envelope with window?
Follow Creative Design Studios certified templates for correct window placement.

DO NOT place artwork or color on the window area. Keep images at least 1/8″ inch away from the edge of the window. Digital Envelopes are pre-converted and have a plastic window adhered to the window area prior to printing. The window area must be blank.

What type of security features do Digital and Blank Envelopes with Security Tint have?
Security Tint Envelopes have a blue crisscross pattern on the inside of the envelope which distorts the message on the document enclosed within, which prevents the contents from being read or deciphered. For your convenience, they also come with a self adhesive strip.

Our 14pt Metallic Pearl paper is a unique stock that shimmers in light when viewed from different angles. The stock itself is embedded with Pearl fibers that give the paper an overall smooth, metallic look. Printing on this stock will give your CMYK colors a subtle shimmer, however heavy ink densities or coverage may diminish the effect.

Appropriately sized (A2, A6, A7, A9 and 6.5″ square) 80# Pearl Text blank envelopes are offered as an option with our Pearl Greeting Cards and Announcement Cards.

Long Edge Binding means the finished book is portrait, Short Edge binding means the finished book will be landscape. For our short run quantities 25 – 200, only Long Edge binding is available.

Yes. Landscape booklets are available by choosing Short Edge Binding from the drop-down menu Binding Edge.

Creative Design Studios offers two variations of Gift Cards Slits – Slide Slits and Moon Slits. You can choose from positioning the slits on the Inside Bottom Panel or on the Inside Right Panel. See attached illustration for a visual representation. Please be sure to use our templates.

Our Gift Card Holders have optional slits that are sized to fit 2.125″ x 3.375″ Plastic Cards and Business Cards. Please be sure to test any other application to ensure it will fit into the slits as desired.

What are the file requirements for Calendars?
All elements, text and images that are not intended to bleed off need to be at least 0.25″ from the cut line for safety
Artwork should be provided with at least 0.25″ bleed around
Artwork can be submitted as one multi-page PDF (recommended) or as individual pages
Custom Catalog, Booklet and Calendar orders are available by clicking on Estimates and filling out the custom order form

Will I get to preview a proof before the Calendar is produced?
Yes. You’ll receive a free online proof within 24 hours of placing your order so you can review and approve your pages before your order is produced.

What is the position of the calendar drill hole?
The drill hole (applies to all diameters) begins 0.1875″ from the edge of the page. Please note: the drill hole is at the bottom of the sheet for odd pages and on the top of the sheet for even pages. We recommend that you use our templates to ensure that no text is in the drill hole area. For templates click here.

What type of coil is used for spiral bound calendars?
The coil for spiral bound calendars is a durable metal and is available in black only.

What is the diameter of the coil used for spiral bound calendars?
100lb Book = 1/4″ (both 26 & 38 pager)
100lb Cover = 5/16″​ (both 26 & 38 pager)

Will I be able to see a sample or proof of the addresses on my artwork before my order is printed?
Yes. We will send a PDF Proof to the email address on your account. The PDF proof will show an example of one address on your artwork. Reply to the email with your approval by mentioning ‘Okay to Print As Is’ or request a FTP code to upload revised files. Revised files will be processed and a new proof will be sent for your approval.

What font, size and colors will be used for the Variable Addressing portion?
The Variable Addressing portion has a default font of 12pt Arial, black only.

Note: if your csv data file contains extremely long names or addresses, the font will automatically be resized to fit the addressing area, but will be no smaller than 9pt type.

Please see the example below:

What types of envelopes are available with Variable Addressing?
We offer several envelope size options printed on 70lb White Premium Uncoated Text or 70lb Natural White.

Can you inkjet print on Envelopes with Variable Addressing?
We cannot guarantee the quality of inkjet printing on Envelopes with Variable Addressing, so it is not recommended.

What types of files can I upload for Envelopes with Variable Addressing?
Artwork file formats: We recommend pdf. You may also send the following types: jpg, jpeg, tif, tiff, eps, and png.

Data file formats: We accept csv (comma delimited) format only.

On the csv file, the header columns should be labeled exactly as follows:

      • column A: FULL NAME
      • column B: COMPANY
      • column C: ADDRESS
      • column D: SUITE/APT
      • column E: CITY STATE ZIP CODE

Will Creative Design Studios modify my csv data file to correct any errors or typos?
No. Creative Design Studios does not proofread nor flag or correct errors. It is your responsibility to double check and ensure the validity of your data. Invalid addresses, typos, misspellings, inaccurate zip codes etc. are not the responsibility of Creative Design Studios.

What if my CSV data file has less records than the run size I ordered? If I order a run size of 500, but my data file has only 450 addresses, will I get the additional 50 envelopes printed with my artwork?
Creative Design Studios will print the artwork you provided for the full run size ordered. Variable addresses will be printed for each record in your CSV data file. The entire job, with addressed and non-addressed envelopes will be carton packed and delivered via the chosen delivery method (UPS Shipping, Free Local Delivery or Pick-up).

What if my CSV data file has more records than the run size I ordered?
If your data file contains more records than the run size you ordered, you will be notified and asked to either upload a revised CSV data file with less records or you will be asked to cancel the order and place a order for the next available run size higher than the number of records.

Our 14pt Natural Cards are a light cream, natural white color with a smooth finish. The stock has a minimum of 30% post-consumer waste content.

Appropriately sized (A2, A6, A7, A9 and 6.5″ square) 70# Natural White Text blank envelopes are offered as an option with our Natural Greeting Cards and Announcement Cards.

Will I be able to see a sample or proof of the numbering on my artwork before my order is printed?
Yes. We will email a PDF Proof to the email address on your trade account. The PDF proof will show an example of one event ticket on your artwork. Reply to the email with your approval by mentioning ‘Okay to Print As Is’ or request a FTP code to upload revised files. Revised files will be processed and a new proof will be sent for your approval.

What font, size and color will be used for the Variable Numbering portion?
The default font for the Variable Numbering portion is 14pt Calibri, black ink only. Black ink for the numbering should be taken into consideration when designing your artwork file. If your background images are dark, you may need to KO (knock out) the background image in the numbering areas, so that the numbers are visible.

Note: The CSV data file may contain up to 5 digits or characters for each record.

What types of files can I upload for Event Tickets with Variable Numbering?
Artwork file formats: We recommend pdf. You may also send the following types: jpg, jpeg, tif, tiff, eps, and png.

Data file format: We accept csv (comma delimited) format only.

Note: The CSV data file may contain up to 5 digits or characters for each record.

How do I indicate what areas of the ticket I want numbered and how do I set up my CSV Data File?
Choose from the 9 numbered areas shown in the example below. You may choose as few or as many areas as you like. Indicate which areas you would like to utilize by naming the Column Headers on your CSV Data File with the corresponding Area Name.

Note: The CSV data file may contain up to 5 digits or characters for each record. See example below:

Will Creative Design Studios modify my CSV Data File to correct any errors or typos?
No, Creative Design Studios does not proofread, flag or correct errors. It is your responsibility to double check and ensure the accuracy of your data.

What if my CSV Data File has less records than the run size I ordered?
Creative Design Studios will print the full run size ordered. Variable Numbering will be printed for each record in your CSV data file. The entire order with numbered and non-numbered tickets will be carton packed and delivered via the chosen delivery method (UPS Shipping, Free Local Delivery or Pick-up).

What if my CSV Data File has more records than the run size I ordered?
Creative Design Studios will print the full run size ordered. If your CSV Data File contains more records than the run size ordered, Creative Design Studios will not print those additional records.

How do I prepare a CSV data file with leading zeros, for example I want my starting number to 00001?
In order to preserve leading zeroes on your Variable Number CSV file (e.g. 001, 0001) please Format the Cells as Text before creating your numbered list.

To include leading zeros: Right-click (or control click) on the first few cells, then Choose Format Cells > Text or Plain Text. Once your cells are formatted, proceed with creating your numbered list. You should be able to see your numbering correctly before saving your document.

Note: If you close and reopen your document or look at a preview of the document, it will appear that the CSV has reverted and your leading zeroes were deleted. However, be assured that is not the case. As long as you were able to see the leading zeros at the time you saved the document, your CSV has the leading zeros. It is safe to upload your CSV and your leading zeroes will be preserved.

We require a 0.5 inch bleed on all sides. If ordering at 8.5″ x 11″, your file size should be 9.5″ x 12″ with bleed.

Counter Cards are supported by 5″ double-wing easel backs with an adhesive strip. Easel backs are applied and shipped flat. Final assembly is required.

Postcards can be mailed with 1/8″ (0.125″) radius corners only and are available with Creative Design Studios Mailing services at an additional cost.

Announcement Cards can be mailed with 1/8″ (0.125″) radius corners only, but Creative Design Studios Mailing services are not available for these products.

Cards with 1/4″ (0.25″) radius corners can be mailed in an envelope.

See USPS regulations at the following link: https://pe.usps.com/text/dmm300/201.htm#wp1042477

While most products are produced in all Production Centers, there are some situations where a Production Center is unable to produce (or does not produce) a certain product. In these cases, the order will be produced in the next closest Production Center to the destination address.

Please allow one additional business day for your order to be transferred from the next closest Production Center to the Operation Center.

Luster cards are printed on 16pt card stock and have a 3mil gloss lamination making them 22pt thick.

Luster Cards are water resistant, but not waterproof. This means the cards stand up well when they come in contact with a small amount of water, but cannot be submerged in water without water seeping into the card and causing damage. Please test your specific application to ensure the cards are appropriate for that use.

Digital Letterheads can be imprinted on using some inkjet printers, however we strongly suggest that you test your specific application and printer. When excessive pressure is applied with a rigid object, imprinted areas may scratch or flake off. For best results, low ink coverage is recommended. Digital Letterheads are not recommended for laser imprinting applications.

Yes, Offset Letterheads can be imprinted on with inkjet and laser printers.

What material are EDGE Cards made of?
EDGE Cards are made of three premium quality stocks adhered together creating an ultra thick, 32pt triple layered card with a colored core.

Face Stock: 9pt Bright White Premium uncoated with a Smooth finish

Insert Stock: 14pt Premium Opaque Black

Can EDGE Cards be written on?
Yes, EDGE Cards are made of premium uncoated paper and are easily written on. We suggest you test your specific application.

How long do EDGE Cards last?
EDGE Cards are made to last for years under normal conditions. Cards exposed to exceedingly high temperatures will have undesirable results. For example, if one were to expose these cards to a very high heat for extended periods of time, like in the windshield of a car, the longevity of the cards will be compromised. EDGE Cards should not be exposed to excessive heat or cold, as well as excessively dry or humid environments.

What are Suede Cards and how thick are they?
We start with 16pt stock as a base and apply 1.5mil soft velvet, scuff resistant laminate to both sides of the sheet for a total thickness of 19pt. The soft velvet lamination adds a soft supple look and feel, which softens colors, reduces contrast and gives an overall lighter, muted appearance.

Are Suede Cards water resistant or waterproof?
Suede Cards are water resistant, but not waterproof. This means the cards stand up well when they come in contact with a small amount of water, but cannot be submerged in water without water seeping into the card and causing damage. Please test your specific application to ensure the cards are appropriate for that use.

Is Suede a coating or a laminate?
The term “Suede” refers to the soft, supple texture of the cards, not the actual materials used. A soft velvet laminate is applied to both sides of the card to achieve a luxurious suede-like look and feel.

What are NCR Forms?
NCR Forms are the modern alternative to carbon paper and are an efficient way to provide multicolored copies of a single document with handwritten or typed information. Use them as order forms, packing lists, invoices, receipts, and more.

They’re available in 2 Part (White, Canary) and 3 Part (White, Canary, Pink) collated sets that are glued on the short edge. NCR Forms are printed on 20LB stock on high tech digital equipment.

Do the NCR form come collated? Are they glued in sets?
Yes, NCR forms come collated in 2 Part or 3 Part sets. They come in 2 Part (White, Canary) and 3 Part (White, Canary, Pink) forms and are glued on the short edge.

Can you imprint on NCR forms using standard desktop printers?
Our NCR forms can be imprinted on variety of equipment, but we recommend you test your specific application.

Are NCR Forms printed in full color on each sheet or is the print black ink only?
NCR Forms are available with full color (CMYK) print on each sheet or as one color, 1/0 (K). We only accept one artwork file which will be printed on all parts of the NCR Form.

The 1/0 means black ink only. Files not submitted as grayscale will be converted to grayscale and the conversion might result in print issues.

What are NCR forms used for?
NCR Forms are commonly used for order forms, packing lists, invoices, applications and receipts. They are particularly useful when information must be written by hand.

What are the file requirements for NCR Forms? Can I have full bleed?
Full bleed is not available on NCR Forms
At least 0.25″ of space on the glued edge (short edge) should be free of ink
Full color and solid colored backgrounds are not recommended, as it may effect your ability to read the text and write on the form
Light ink coverage is highly recommended

Will I be able to see a sample or proof of the numbering on my artwork before my order is printed?
Yes. We will email a PDF Proof to the email address on your trade account. The PDF proof will show an example of one NCR Form with numbering. Reply to the email with your approval by mentioning ‘Okay to Print As Is’ or request a FTP code to upload revised files. Revised files will be processed and a new proof will be sent for your approval.

What font, size and color will be used for the Variable Numbering portion?
The default font for the Variable Numbering portion is 14pt Calibri, black ink only. Black ink for the numbering should be taken into consideration when designing your artwork file. If your background images are dark, you may need to KO (knock out) the background image in the numbering areas, so that the numbers are visible.

Note: The CSV data file may contain up to 5 digits or characters for each record.

What types of files can I upload for NCR Forms with Variable Numbering?
Artwork file formats: We recommend pdf. You may also send the following types: jpg, jpeg, tif, tiff, eps, and png.

Data file format: We accept csv (comma delimited) format only.

Note: The CSV data file may contain up to 5 digits or characters for each record.

How do I indicate what areas of the ticket I want numbered and how do I set up my CSV Data File?
Choose from the 4 numbered areas shown in the example below. You may choose as few or as many areas as you like. Indicate which areas you would like to utilize by naming the Column Headers on your CSV Data File with the corresponding Area Name.

Note: The CSV data file may contain up to 5 digits or characters for each record. See example below.

Will Creative Design Studios modify my CSV Data File to correct any errors or typos?
No, Creative Design Studios does not proofread, flag or correct errors. It is your responsibility to double check and ensure the accuracy of your data.

What if my CSV Data File has less records than the run size I ordered?
Creative Design Studios will print the artwork based on your data file. For example if your run size is 500 and your data file has 450 records, we will only print 450 NCR Forms with Variable Numbering.

What if my CSV Data File has more records than the run size I ordered?
Creative Design Studios will print the full run size ordered. If your CSV Data File contains more records than the run size ordered, Creative Design Studios will not print those additional records.

How do I prepare a CSV data file with leading zeros, for example I want my starting number to 00001?
In order to preserve leading zeroes on your Variable Number CSV file (e.g. 001, 0001) please Format the Cells as Text before creating your numbered list.

To include leading zeros: Right-click (or control click) on the first few cells, then Choose Format Cells > Text or Plain Text. Once your cells are formatted, proceed with creating your numbered list. You should be able to see your numbering correctly before saving your document.

Note: If you close and reopen your document or look at a preview of the document, it will appear that the CSV has reverted and your leading zeroes were deleted. However, be assured that is not the case. As long as you were able to see the leading zeros at the time you saved the document, your CSV has the leading zeros. It is safe to upload your CSV and your leading zeroes will be preserved.

What is a Wrap around cover?
A wrap around cover is a protective cover that is attached to the top back of the NCR form which then wraps around it, coming back up and all the way to the top in the front.

What is the purpose of a wrap around cover?
A wrap around cover is inserted under the first set to protect the copies underneath and prevent unwanted transfer.

Will I be able to print on the NCR wrap around cover?
No, we do not offer printing on the wrap around cover.

What is the maximum number of NCR sheets that can be padded for wrap around cover?
The 2 part forms will come as books of 50 quantity.

The 3 part forms will come as books of 35 quantity.

How much space do I need on top to allow for the wrap-around cover area?
You would need 0.75″ on top. Anything within this area will be covered.

What material are Window Clings made of?
Clear Window Clings are made of 8mil thick clear glossy material with a paper backer that will be peeled off prior to application. They are suitable for indoor or outdoor use. Ideal for POP signage on glass or other very smooth, clean surfaces. Excessive heat or cold will not allow the product to cling to the surface.

How do I set up and create a Clear Window Cling with white ink?
With Clear Window Clings, you have the option to use white ink as an overprint so your printed graphic can be opaque in some areas and transparent in others. This will allow for vibrant, crisp color.

Similar to Spot UV masks, White Mask files are separate from your artwork files and black color indicates where the white ink will print.

Make sure to create your mask file the same size as your color art file. This will prevent alignment issues during printing.

Note: White Masks must be made in vector format and be saved as EPS or PDF and use 100% K.

Use vector paths/shapes to create black color areas that will indicate where the white ink base will go. The rest of the area will represent the Clear Window Cling stock.

Black in the White Mask file indicates where white ink will be printed. Remember the following when creating a white mask for your white ink base:

    • White ink base will be printed behind any color that’s in your Artwork Layer.
    • Areas with color but without a White Mask will be printed with color directly on the material. These areas will have somewhat transparent color due to the Clear substrate.
    • Areas with color and a White Mask will be printed as opaque or solid color.
    • Areas with a White Mask and no color will be printed as white.
    • The black for the White Mask file must be 0% C 0% M 0% Y 100% K or it will not be recognized by preflight.

For further info please visit our Roll Labels FAQ page question #8.

If your Clear Window Cling is intended to be viewed from the outside of a window, then the artwork should be reversed prior to submission. See images below.

Are Window Clings reusable?
As long as the cling remains clean it can be reused several times. We recommend that you keep the backing to protect the cling if you plan to reuse it.

How do I install a Window Cling?
Start with by thoroughly cleaning and drying the window or application surface. Use a spray bottle filled with soapy water to spray to completely cover the application area. We recommend 1% soap and 99% water. Carefully peel away the backing and avoid letting the cling fold over on itself. Place the side that had the backing against the surface and apply the cling to the window. Use a squeegee or credit card to squeeze out access water pressing from the center outwards. You can spray more soapy water on the back of the graphic to lubricate the surface as you are eliminating air bubbles.

What material is Brown Kraft made of and is it recycled?
Brown Kraft paper is light brown with natural fibers and subtle visible flecks lending it a natural, organic look and feel. The uncoated smooth finish provides excellent print quality, while the colored stock adds warmth and a rustic appeal to images. Optional white ink can be applied in specific areas or all over giving you the flexibility to add contrast and brighten images. Brown Kraft is 100% recycled with a minimum of 30% post-consumer waste content.

Please be aware that recycled and colored stocks may have slight color variation due to the materials used to manufacture the paper. The flecks in the paper will also vary from sheet to sheet and press run to press run.

How do I set-up artwork for Brown Kraft cards with white ink?
Brown Kraft has the option to add white ink as an overprint. The white will be a base for the CMYK providing a bright white surface which will allow for vibrant, crisp color. Areas without white ink will appear darker due to the color of the stock.

Similar to Spot UV masks, White Mask files are separate from your artwork files. Black in the White Mask file indicates where white ink will be printed.

Make sure to create your mask file the same size as your artwork file. This will prevent alignment issues during printing.

Note: White Masks must be made in vector format and be saved as EPS or PDF. Please be aware that anything less than 100%K will be transparent and allow the brown stock to show through.

Use vector paths/shapes to create black color areas that will indicate where the white ink base will go. The rest of the areas will show the Brown Kraft stock.

Remember the following when creating a white mask for your white ink base:

  • White ink base will be printed behind any color that’s in your Artwork Layer.
  • Areas with color but without a White Mask will be printed with color directly on the material.
  • Areas with color and a White Mask will be printed as opaque or solid color.
  • Areas with a White Mask and no color will be printed as white.

What types of Envelopes are available with Brown Kraft Greeting Cards and Announcement Cards?
Appropriately sized (A2, A6, A7) 80lb Brown Kraft blank envelopes are offered as an option with our Brown Kraft Greeting Cards and Announcement Cards.

How do I set up a Raised Spot UV job?
Raised Spot UV jobs are set up the same way as Spot UV jobs. When creating a Raised Spot UV job, you must include a Raised Spot UV mask file along with the regular print file.

Please note, the mask file must be vector art created in vector-based programs such as Illustrator.

The Raised Spot UV mask file is used to show where the UV coating needs to be applied.

Please only use solid 100% K (C 0%, M 0%, Y 0%, K 100%) to indicate where you would like the UV. Do not use shadows, glows or grayscale images. White will indicate no UV.

What’s the difference between Spot UV and Raised Spot UV?
Spot UV is a flat finish of a shiny layer that goes on the exact spot where you would like your printed piece to have an area of a high gloss coating.

Raised Spot UV is the same process, except the UV that gets applied stands out from the product, that if you run your fingers over the card you will feel the UV. The depth of the Raised Spot UV is 50 microns.

What’s the smallest size font I can use in my Raised Spot UV artwork?
It is recommended that you do not use smaller than 6pt font on the Raised Spot UV Artwork. If, however, you use fonts with thicker strokes, it is recommended that you do not use smaller than 9pt font.

How do I set up Raised Spot UV Greeting Cards?
When designing a Raised Spot UV greeting card file, please make sure to leave the mask file at least 0.25″ away from the scoring line to avoid varnish breakage and allow for easy folding.

How can I ensure the best result on Raised Spot UV Cards?
For best results, please make sure that UV coverage is less than 30%. Otherwise, the cards will be stuck together and become a block of cards. Also, The mask file must be a vector art created in a vector-based program such as Illustrator. Otherwise, you won’t have sharp edges on the artwork.

Up to 70% coverage is acceptable only with patterns, thin strokes or small shapes. Ideally, the size of the area, shape or image covered with raised foil should not exceed 1in x 1in.

Please see the pictures below for reference.

How should I set up my file for proper rotation?
For a Presentation Folder please download our templates, it is important to note that they are printed flat.

How should I set up my file for proper rotation on pockets?
The designation of the pockets is based on the flat images so when choosing pockets be mindful of this, please use the below image as an example.

Design On The Left – Printed Result On The Right

IMPORTANT – Please follow this rule when choosing slits, keep any design, text or logos out of the slit areas. The pocket side you want the slits on should follow the orientation rule above.

Why is there cracking on my Presentation folder job?
Cracking is normal when coated jobs are scored and folded. Ordering the job without UV will help but may not prevent this. As the job is used and folded more and more, cracking will eventually happen. For black Ink or dark designs the higher the ink density, the more likelihood of cracking.

Can you print on the inside of the folder?
Yes, when selecting 4/4 the uploader will require two files, here is where Front will designate the cover and back cover of the final piece and Back will be considered the inside of the folder.

Should I include guidelines or crop marks on the art for slits, etc.?
No, design the art but remove and do not include guides for slits.  If a template is sent as a layer on the art, it will print.

How should I set up my file for proper rotation?
For a greeting card, please send your artwork as shown.

Are envelopes included with my Greeting card order?
You will be able to choose envelopes as an extra option.

What is 14pt Natural Paper?
14pt Natural Cards are a light cream, natural white color with a smooth finish. The stock has a minimum of 30% post-consumer waste content.

What envelopes are offered with 14pt Natural Paper?
Appropriately sized (A2, A6, A7, A9 and 6.5″ square) 70# Natural White Text blank envelopes are offered as an option with our Natural Greeting Cards and Announcement Cards.

What are Painted Edge Cards and how do I set them up?
Painted Edge cards are 32pt uncoated business cards that are getting painted on the edges of the cards based on the chosen edge color.

Painted edge card file setup is just like any other 4/0 or 4/4 cards.

Will my design/background color have any impact on how the edge color turns out?
Your design might slightly change the way the edge color turns out. This will be more noticeable with dark and light color backgrounds. We recommend having a solid background color. This difference will be more noticeable when the cards are stacked, but less noticeable once you hold up an individual card by itself.

What are Raised Foil Cards and how do I set them up?
Raised Foil cards are printed on 16pt card stock, laminated on both sides with 1.5mil scuff resistant, soft velvet laminate, which gives them a substantial thickness of 19pt.

Raised Foil jobs require a mask file. When creating a Raised Foil job, you must include a Raised Foil mask file along with the regular print file. The Raised Foil mask file is used to show where the foil needs to be applied.

Please note, the mask file must be a vector file created in vector-based programs such as Illustrator.

Please only use solid 100% black color (C 0%, M 0%, Y 0%, K 100%) to indicate where you would like the foil. Do not use shadows, glows or grayscale images. White will indicate no foil.

Knockouts are not recommended since there may be a shift (up to 1/16”) when the foil is applied.

Can I have any printing under the foil mask?
We highly recommend having a solid color behind the foil mask. We do not recommend having any artwork or text under the foil mask since it might be visible through the foil mask. Knockouts are not recommended since there may be a shift (up to 1/16”) when the foil is applied.

How can I ensure the best result on Raised Foil Cards?
Foil Coverage should be no more than 30% of the artwork, otherwise the foil will be wavy and won’t look good. The only time a 50% coverage is acceptable is with patterns, thin strokes or small shapes. Ideally, the size of the area, shape or image covered with raised foil should not exceed 1in x 1in.

What’s the difference between Foil Worx and Raised Foil Cards?
Foil Worx has a flat finish foil whereas Raised Foil has a raised foil finish, that if you run your fingers over the card you will feel the foil. The height of the foil is approximately 60 microns.

What’s the smallest font size I can use in my Raised Foil artwork?
We do not recommend having fonts smaller than 10pt on the Raised Foil Artwork. However, if you use fonts with thicker strokes or bold fonts, we do not recommend having fonts smaller than 12pt.

Please see the picture below for reference.